My Library QCT Clubhouse Blog Help

Privacy Policy

Last Updated: June 17, 2026

Contact Email: academy@quiltedpoodle.com

Contact Phone: 1 (844) 5-POODLE

Mailing Address: 3116 Weddington Rd, Suite 900-2018, Matthews, NC 28105

Ā 

This Privacy Policy explains how The Quilted Poodle Academy ("TQPA," "The Academy," "Academy," "we," "us," or "our") collects, uses, and protects your information when you access or use our Services.

1. Information We Collect

To provide you with the best educational experience, we collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and account passwords provided during checkout or account creation.
  • Usage Data: IP addresses, browser types, device information, course progress, video completion rates, and login frequency.
  • Community Data: Any comments, questions, or images you voluntarily post in our community forums or Live Q&A sessions.

2. Third-Party Data Storage & Payment Processing

To ensure your data is protected by the highest enterprise-level security standards, our platform is built on and hosted by Kajabi.

  • Data Storage: When you create an account, your personal profile data and course progress are securely housed on Kajabi's servers.
  • Secure Payments: We never collect, see, or store your full credit card information. All payment transactions are routed directly through PCI-compliant gateways (e.g., Stripe, PayPal, Kajabi Payments).
  • Shared Liability: Because Kajabi processes and stores this sensitive data on our behalf, your data is subsequently protected under Kajabiā€™s Official Privacy Policy.

3. Email Communications & Opt-In Policy

We respect your inbox. By providing your email address (via checkout, account creation, or lead-capture forms) and actively checking the consent box, you opt-in to receive communications from The Academy.

  • Transactional Emails: You will automatically receive essential emails required to deliver your purchase, including receipts, password resets, and course access links.
  • Marketing & Educational Emails: If you opt-in, we may send you newsletters, course updates, Live Q&A schedules, and promotional offers.
  • Withdrawal of Consent: You have the right to withdraw your consent to marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us at academy@quiltedpoodle.com. Unsubscribing from marketing emails will not affect your receipt of essential transactional emails.

4. How We Use Your Data

We use your information exclusively to:

  • Deliver the course content and manage your account access.
  • Provide customer support and troubleshoot technical issues.
  • Monitor account security and prevent unauthorized sharing.
  • Improve our platform's functionality and user experience.

5. Data Sharing and Protection

We will never sell, rent, or trade your personal information to third parties. We only share your data with trusted, essential service providers (such as Kajabi, our email service provider, and our payment processors) strictly for the purpose of operating The Academy. These enterprise providers are bound by strict confidentiality agreements and global compliance standards.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and track course progress. You can manage or disable cookies through your browser settings, though this may limit your ability to use the Academy platform effectively.

7. Your Privacy Rights (GDPR & CCPA Compliance)

We are committed to complying with global data protection regulations, including the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA) for California residents. Depending on your location, you may have the following rights regarding your personal data:

  • The Right to Know/Access: You have the right to request a copy of the personal data we have collected about you.
  • The Right to Deletion/Erasure: You have the right to request that we delete your personal data from our systems (often referred to as the "Right to be Forgotten"), subject to certain legal or operational exceptions.
  • The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • The Right to Opt-Out of Sale: We do not sell your personal data. However, you have the right to direct us not to sell your personal information in the future.
  • The Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances.

To exercise any of these rights, please submit a written request to academy@quiltedpoodle.com. We will respond to your request within the timeframes mandated by applicable law.

8. Contact Us

If you have any questions regarding our Privacy Policy, how your data is handled, or if you need to exercise your privacy rights, please contact us using the information below:

  • Email: academy@quiltedpoodle.com
  • Phone: 1 (844) 5-POODLE
  • Mailing Address: 3116 Weddington Rd, Suite 900-2018, Matthews, NC 28105

9. Terms and Conditions

Please note that your use of our platform is also subject to our primary terms of use, which detail our refund windows, intellectual property rights, and community guidelines. Please review our full Terms of Service for more information.